أحكام وشروط

Thank you for your interest in Hala Foodz service. Below are the detailed terms and conditions that apply to the use of our service:

1. Ordering Process: Customers can place an order via our website, mobile app or by calling our customer service hotline. The order details, including the delivery address, must be provided at the time of placing the order.




2. Delivery Area: We deliver to specific areas within a certain radius from our restaurant. The delivery area is subject to change and is at the discretion of the restaurant.




3. Delivery Time: We strive to deliver orders in a timely manner. However, delivery times may vary due to traffic, weather conditions or other unforeseen circumstances. We are not responsible for any delay in delivery caused by such circumstances.




4. Minimum Order: There is a minimum order requirement for delivery. The minimum order amount may vary depending on the location and is subject to change without prior notice.




5. Payment: Payment for the order can be made through various options such as credit/debit card, cash on delivery, or any other payment method specified on our website or mobile app.




6. Cancellation: Once an order is placed, it cannot be canceled or modified. In case of any issue with the order, customers can contact our customer service hotline for assistance.




7. Refunds: Refunds are provided on a case-by-case basis. If the order is canceled by the restaurant or if the order is not delivered due to unforeseen circumstances, a full refund will be provided to the customer.




8. Food Safety: We take utmost care to maintain food safety standards during the preparation, packaging, and delivery of orders. However, we are not liable for any food safety issues that arise after the delivery is made.




9. Quality of Food: We strive to provide high-quality food to our customers. If a customer is not satisfied with the quality of the food, they can contact our customer service hotline for assistance.




10. Intellectual Property: All content and materials available on our website and mobile app are protected by intellectual property laws. Customers are not allowed to reproduce, modify, distribute, or display any of the content or materials without prior written consent from us.




11. Termination: We reserve the right to terminate any account or cancel any order at our sole discretion.




12. Changes to Terms and Conditions: We reserve the right to modify or update these terms and conditions at any time. Customers are advised to check our website or mobile app for any updates.

By using our food delivery service, customers agree to abide by these terms and conditions. If you have any questions or concerns, please contact our customer service hotline for assistance.